6887541bdd
git-svn-id: http://dev.prestashop.com/svn/v1/branches/1.5.x@12552 b9a71923-0436-4b27-9f14-aed3839534dd
587 lines
20 KiB
PHP
587 lines
20 KiB
PHP
<?php
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/*
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* 2007-2011 PrestaShop
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*
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* NOTICE OF LICENSE
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*
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* This source file is subject to the Open Software License (OSL 3.0)
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* that is bundled with this package in the file LICENSE.txt.
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* It is also available through the world-wide-web at this URL:
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* http://opensource.org/licenses/osl-3.0.php
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* If you did not receive a copy of the license and are unable to
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* obtain it through the world-wide-web, please send an email
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* to license@prestashop.com so we can send you a copy immediately.
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*
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* DISCLAIMER
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*
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* Do not edit or add to this file if you wish to upgrade PrestaShop to newer
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* versions in the future. If you wish to customize PrestaShop for your
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* needs please refer to http://www.prestashop.com for more information.
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*
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* @author PrestaShop SA <contact@prestashop.com>
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* @copyright 2007-2011 PrestaShop SA
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* @version Release: $Revision: 7471 $
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* @license http://opensource.org/licenses/osl-3.0.php Open Software License (OSL 3.0)
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* International Registered Trademark & Property of PrestaShop SA
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*/
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class AdminCustomerThreadsControllerCore extends AdminController
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{
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public function __construct()
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{
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$this->context = Context::getContext();
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$this->table = 'customer_thread';
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$this->className = 'CustomerThread';
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$this->lang = false;
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$contact_array = array();
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$contacts = Contact::getContacts($this->context->language->id);
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foreach ($contacts as $contact)
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$contact_array[$contact['id_contact']] = $contact['name'];
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$language_array = array();
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$languages = Language::getLanguages();
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foreach ($languages as $language)
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$language_array[$language['id_lang']] = $language['name'];
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$status_array = array(
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'open' => $this->l('Open'),
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'closed' => $this->l('Closed'),
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'pending1' => $this->l('Pending 1'),
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'pending2' => $this->l('Pending 2')
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);
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$images_array = array(
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'open' => 'status_green.png',
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'closed' => 'status_red.png',
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'pending1' => 'status_orange.png',
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'pending2' => 'status_orange.png'
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);
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$this->fieldsDisplay = array(
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'id_customer_thread' => array(
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'title' => $this->l('ID'),
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'width' => 25
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),
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'customer' => array(
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'title' => $this->l('Customer'),
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'width' => 100,
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'filter_key' => 'customer',
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'tmpTableFilter' => true
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),
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'email' => array(
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'title' => $this->l('E-mail'),
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'width' => 100,
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'filter_key' => 'a!email'
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),
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'contact' => array(
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'title' => $this->l('Type'),
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'width' => 75,
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'type' => 'select',
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'list' => $contact_array,
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'filter_key' => 'cl!id_contact',
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'filter_type' => 'int'
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),
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'language' => array(
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'title' => $this->l('Language'),
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'width' => 60,
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'type' => 'select',
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'list' => $language_array,
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'filter_key' => 'l!id_lang',
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'filter_type' => 'int'
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),
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'status' => array(
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'title' => $this->l('Status'),
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'width' => 50,
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'type' => 'select',
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'list' => $status_array,
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'icon' => $images_array,
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'align' => 'center',
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'filter_key' => 'a!status',
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'filter_type' => 'string'
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),
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'employee' => array(
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'title' => $this->l('Employee'),
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'width' => 100,
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'filter_key' => 'employee',
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'tmpTableFilter' => true
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),
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'messages' => array(
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'title' => $this->l('Messages'),
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'width' => 50,
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'filter_key' => 'messages',
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'tmpTableFilter' => true,
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'maxlength' => 0
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),
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'date_upd' => array(
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'title' => $this->l('Last message'),
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'width' => 90
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)
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);
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$this->bulk_actions = array('delete' => array('text' => $this->l('Delete selected'), 'confirm' => $this->l('Delete selected items?')));
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$this->shopLinkType = 'shop';
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$this->options = array(
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'general' => array(
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'title' => $this->l('Customer service options'),
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'fields' => array(
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'PS_SAV_IMAP_URL' => array(
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'title' => $this->l('Imap url'),
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'desc' => $this->l('Url for imap server (mail.server.com)'),
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'type' => 'text',
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'size' => 40,
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'visibility' => Shop::CONTEXT_ALL
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),
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'PS_SAV_IMAP_PORT' => array(
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'title' => $this->l('Imap port'),
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'desc' => $this->l('Port to use to connect imap server'),
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'type' => 'text',
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'defaultValue' => 143,
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'visibility' => Shop::CONTEXT_ALL
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),
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'PS_SAV_IMAP_USER' => array(
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'title' => $this->l('Imap user'),
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'desc' => $this->l('User to use to connect imap server'),
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'type' => 'text',
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'size' => 40,
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'visibility' => Shop::CONTEXT_ALL
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),
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'PS_SAV_IMAP_PWD' => array(
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'title' => $this->l('Imap password'),
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'desc' => $this->l('Password to use to connect imap server'),
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'type' => 'text',
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'size' => 40,
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'visibility' => Shop::CONTEXT_ALL
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),
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'PS_SAV_IMAP_SSL' => array(
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'title' => $this->l('Imap use ssl'),
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'type' => 'bool',
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'visibility' => Shop::CONTEXT_ALL
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),
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'PS_SAV_IMAP_DELETE_MSG' => array(
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'title' => $this->l('Deletes messages'),
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'desc' => $this->l('Deletes message after sync. If you do not active this option, the sync will be longer'),
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'cast' => 'intval',
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'type' => 'select',
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'identifier' => 'value',
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'list' => array(
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'0' => array('value' => 0, 'name' => $this->l('No')),
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'1' => array('value' => 1, 'name' => $this->l('Yes'))
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),
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'visibility' => Shop::CONTEXT_ALL
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)
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),
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'submit' => array('title' => $this->l(' Save '), 'class' => 'button')
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),
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);
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parent::__construct();
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}
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public function renderList()
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{
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$this->addRowAction('view');
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$this->addRowAction('delete');
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$this->_select = '
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CONCAT(c.`firstname`," ",c.`lastname`) as customer, cl.`name` as contact, l.`name` as language, group_concat(message) as messages,
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(
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SELECT IFNULL(CONCAT(LEFT(e.`firstname`, 1),". ",e.`lastname`), "--")
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FROM `'._DB_PREFIX_.'customer_message` cm2
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INNER JOIN '._DB_PREFIX_.'employee e
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ON e.`id_employee` = cm2.`id_employee`
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WHERE cm2.id_employee > 0
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AND cm2.`id_customer_thread` = a.`id_customer_thread`
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ORDER BY cm2.`date_add` DESC LIMIT 1
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) as employee';
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$this->_join = '
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LEFT JOIN `'._DB_PREFIX_.'customer` c
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ON c.`id_customer` = a.`id_customer`
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LEFT JOIN `'._DB_PREFIX_.'customer_message` cm
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ON cm.`id_customer_thread` = a.`id_customer_thread`
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LEFT JOIN `'._DB_PREFIX_.'lang` l
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ON l.`id_lang` = a.`id_lang`
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LEFT JOIN `'._DB_PREFIX_.'contact_lang` cl
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ON (cl.`id_contact` = a.`id_contact` AND cl.`id_lang` = '.(int)$this->context->language->id.')';
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$this->_group = 'GROUP BY cm.id_customer_thread';
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$contacts = CustomerThread::getContacts();
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$categories = Contact::getCategoriesContacts();
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$params = array(
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$this->l('Total threads') => $all = CustomerThread::getTotalCustomerThreads(),
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$this->l('Threads pending') => $pending = CustomerThread::getTotalCustomerThreads('status LIKE "%pending%"'),
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$this->l('Total customer messages') => CustomerMessage::getTotalCustomerMessages('id_employee = 0'),
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$this->l('Total employee messages') => CustomerMessage::getTotalCustomerMessages('id_employee != 0'),
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$this->l('Threads unread') => $unread = CustomerThread::getTotalCustomerThreads('status = "open"'),
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$this->l('Threads closed') => $all - ($unread + $pending)
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);
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$this->tpl_list_vars = array(
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'contacts' => $contacts,
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'categories' => $categories,
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'params' => $params
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);
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return parent::renderList();
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}
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public function initToolbar()
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{
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parent::initToolbar();
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unset($this->toolbar_btn['new']);
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}
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public function postProcess()
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{
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if ($id_customer_thread = (int)Tools::getValue('id_customer_thread'))
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{
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if (($id_contact = (int)Tools::getValue('id_contact')))
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Db::getInstance()->execute('
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UPDATE '._DB_PREFIX_.'customer_thread
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SET id_contact = '.(int)$id_contact.'
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WHERE id_customer_thread = '.(int)$id_customer_thread
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);
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if ($id_status = (int)Tools::getValue('setstatus'))
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{
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$status_array = array(1 => 'open', 2 => 'closed', 3 => 'pending1', 4 => 'pending2');
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Db::getInstance()->execute('
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UPDATE '._DB_PREFIX_.'customer_thread
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SET status = "'.$status_array[$id_status].'"
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WHERE id_customer_thread = '.(int)$id_customer_thread.' LIMIT 1
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');
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}
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if (isset($_POST['id_employee_forward']))
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{
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$messages = Db::getInstance()->executeS('
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SELECT ct.*, cm.*, cl.name subject, CONCAT(e.firstname, \' \', e.lastname) employee_name,
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CONCAT(c.firstname, \' \', c.lastname) customer_name, c.firstname
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FROM '._DB_PREFIX_.'customer_thread ct
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LEFT JOIN '._DB_PREFIX_.'customer_message cm
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ON (ct.id_customer_thread = cm.id_customer_thread)
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LEFT JOIN '._DB_PREFIX_.'contact_lang cl
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ON (cl.id_contact = ct.id_contact AND cl.id_lang = '.(int)$this->context->language->id.')
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LEFT OUTER JOIN '._DB_PREFIX_.'employee e
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ON e.id_employee = cm.id_employee
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LEFT OUTER JOIN '._DB_PREFIX_.'customer c
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ON (c.email = ct.email)
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WHERE ct.id_customer_thread = '.(int)Tools::getValue('id_customer_thread').'
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ORDER BY cm.date_add DESC
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');
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$output = '';
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foreach ($messages as $message)
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$output .= $this->displayMessage($message, true, (int)Tools::getValue('id_employee_forward'));
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$cm = new CustomerMessage();
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$cm->id_employee = (int)$this->context->employee->id;
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$cm->id_customer_thread = (int)Tools::getValue('id_customer_thread');
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$cm->ip_address = ip2long($_SERVER['REMOTE_ADDR']);
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$current_employee = $this->context->employee;
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$id_employee = (int)Tools::getValue('id_employee_forward');
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$employee = new Employee($id_employee);
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$email = Tools::getValue('email');
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if ($id_employee && $employee && Validate::isLoadedObject($employee))
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{
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$params = array(
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'{messages}' => $output,
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'{employee}' => $current_employee->firstname.' '.$current_employee->lastname,
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'{comment}' => stripslashes($_POST['message_forward']));
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if (Mail::Send(
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$this->context->language->id,
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'forward_msg',
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Mail::l('Fwd: Customer message', $this->context->language->id),
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$params,
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$employee->email,
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$employee->firstname.' '.$employee->lastname,
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$current_employee->email,
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$current_employee->firstname.' '.$current_employee->lastname,
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null, null, _PS_MAIL_DIR_, true))
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{
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$cm->message = $this->l('Message forwarded to').' '.$employee->firstname.' '.$employee->lastname."\n".$this->l('Comment:').' '.$_POST['message_forward'];
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$cm->add();
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}
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}
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else if ($email && Validate::isEmail($email))
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{
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$params = array(
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'{messages}' => $output,
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'{employee}' => $current_employee->firstname.' '.$current_employee->lastname,
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'{comment}' => stripslashes($_POST['message_forward']));
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if (Mail::Send(
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$this->context->language->id,
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'forward_msg',
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Mail::l('Fwd: Customer message', $this->context->language->id),
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$params, $email, null,
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$current_employee->email, $current_employee->firstname.' '.$current_employee->lastname,
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null, null, _PS_MAIL_DIR_, true))
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{
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$cm->message = $this->l('Message forwarded to').' '.$email."\n".$this->l('Comment:').' '.$_POST['message_forward'];
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$cm->add();
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}
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}
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else
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$this->errors[] = '<div class="alert error">'.Tools::displayError('Email invalid.').'</div>';
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}
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if (Tools::isSubmit('submitReply'))
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{
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$ct = new CustomerThread($id_customer_thread);
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$cm = new CustomerMessage();
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$cm->id_employee = (int)$this->context->employee->id;
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$cm->id_customer_thread = $ct->id;
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$cm->message = Tools::htmlentitiesutf8(Tools::nl2br(Tools::getValue('reply_message')));
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$cm->ip_address = ip2long($_SERVER['REMOTE_ADDR']);
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if (isset($_FILES) && !empty($_FILES['joinFile']['name']) && $_FILES['joinFile']['error'] != 0)
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$this->errors[] = Tools::displayError('An error occurred with the file upload.');
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else if ($cm->add())
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{
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$file_attachment = null;
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if (!empty($_FILES['joinFile']['name']))
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{
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$file_attachment['content'] = file_get_contents($_FILES['joinFile']['tmp_name']);
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$file_attachment['name'] = $_FILES['joinFile']['name'];
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$file_attachment['mime'] = $_FILES['joinFile']['type'];
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}
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$params = array(
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'{reply}' => Tools::nl2br(Tools::getValue('reply_message')),
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'{link}' => Tools::url(
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$this->context->link->getPageLink('contact', true),
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'id_customer_thread='.(int)$ct->id.'&token='.$ct->token
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),
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);
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//#ct == id_customer_thread #tc == token of thread <== used in the synchronization imap
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if (Mail::Send(
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(int)$ct->id_lang,
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'reply_msg',
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Mail::l('An answer to your message is available', $ct->id_lang).' #ct'.$ct->id.'#tc'.$ct->token,
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$params, Tools::getValue('msg_email'), null, null, null, $file_attachment, null,
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_PS_MAIL_DIR_, true))
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{
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$ct->status = 'closed';
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$ct->update();
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}
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Tools::redirectAdmin(
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self::$currentIndex.'&id_customer_thread='.(int)$id_customer_thread.'&viewcustomer_thread&token='.Tools::getValue('token')
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);
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}
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else
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$this->errors[] = Tools::displayError('An error occurred, your message was not sent. Please contact your system administrator.');
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}
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}
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return parent::postProcess();
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}
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public function initContent()
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{
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if (isset($_GET['filename']) && file_exists(_PS_UPLOAD_DIR_.$_GET['filename']))
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AdminCustomerThreadsController::openUploadedFile();
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return parent::initContent();
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}
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protected function openUploadedFile()
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{
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$filename = $_GET['filename'];
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$extensions = array(
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'.txt' => 'text/plain',
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'.rtf' => 'application/rtf',
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'.doc' => 'application/msword',
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'.docx'=> 'application/msword',
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'.pdf' => 'application/pdf',
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'.zip' => 'multipart/x-zip',
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'.png' => 'image/png',
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'.jpeg' => 'image/jpeg',
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'.gif' => 'image/gif',
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'.jpg' => 'image/jpeg'
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);
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$extension = '';
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foreach ($extensions as $key => $val)
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if (substr($filename, -4) == $key || substr($filename, -5) == $key)
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{
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$extension = $val;
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break;
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}
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ob_end_clean();
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header('Content-Type: '.$extension);
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header('Content-Disposition:attachment;filename="'.$filename.'"');
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readfile(_PS_UPLOAD_DIR_.$filename);
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die;
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}
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public function renderView()
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{
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if (!$id_customer_thread = (int)Tools::getValue('id_customer_thread'))
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return;
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$this->context = Context::getContext();
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if (!($thread = $this->loadObject()))
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return;
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$this->context->cookie->{'customer_threadFilter_cl!id_contact'} = $thread->id_contact;
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$employees = Employee::getEmployees();
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$messages = CustomerThread::getMessageCustomerThreads($id_customer_thread);
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$next_thread = CustomerThread::getNextThread((int)$thread->id);
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$actions = array();
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if ($next_thread)
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$actions['next_thread'] = array(
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'href' => self::$currentIndex.'&id_customer_thread='.(int)$next_thread.'&viewcustomer_thread&token='.$this->token,
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'name' => $this->l('Answer to the next unanswered message in this category')
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);
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else
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$actions['next_thread'] = array(
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'href' => false,
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'name' => $this->l('The other messages in this category have been answered')
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);
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if ($thread->status != 'closed')
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$actions['closed'] = array(
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'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=2&id_customer_thread='.Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
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'name' => $this->l('Set this message as handled')
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);
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if ($thread->status != 'pending1')
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$actions['pending1'] = array(
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'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=3&id_customer_thread='.Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
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'name' => $this->l('Declare this message as "pending 1" (will be answered later)')
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);
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else
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$actions['pending1'] = array(
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'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=1&id_customer_thread='.Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
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|
'name' => $this->l('Disable pending status')
|
|
);
|
|
|
|
if ($thread->status != 'pending2')
|
|
$actions['pending2'] = array(
|
|
'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=4&id_customer_thread='.Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
|
|
'name' => $this->l('Declare this message as "pending 2" (will be answered later)')
|
|
);
|
|
else
|
|
$actions['pending2'] = array(
|
|
'href' => self::$currentIndex.'&viewcustomer_thread&setstatus=1&id_customer_thread='.Tools::getValue('id_customer_thread').'&viewmsg&token='.$this->token,
|
|
'name' => $this->l('Disable pending status')
|
|
);
|
|
|
|
if ($thread->id_customer)
|
|
{
|
|
$customer = new Customer($thread->id_customer);
|
|
$orders = Order::getCustomerOrders($customer->id);
|
|
if ($orders && count($orders))
|
|
{
|
|
$total_ok = 0;
|
|
$orders_ok = array();
|
|
foreach ($orders as $key => $order)
|
|
{
|
|
if ($order['valid'])
|
|
{
|
|
$orders_ok[] = $order;
|
|
$total_ok += $order['total_paid_real'];
|
|
}
|
|
$orders[$key]['date_add'] = Tools::displayDate($order['date_add'], $this->context->language->id);
|
|
$orders[$key]['total_paid_real'] = Tools::displayPrice($order['total_paid_real'], new Currency((int)$order['id_currency']));
|
|
}
|
|
}
|
|
|
|
$products = $customer->getBoughtProducts();
|
|
if ($products && count($products))
|
|
foreach ($products as $key => $product)
|
|
$products[$key]['date_add'] = Tools::displayDate($product['date_add'], $this->context->language->id, true);
|
|
}
|
|
|
|
foreach ($messages as $key => $message)
|
|
$messages[$key] = $this->displayMessage($message);
|
|
|
|
$this->tpl_view_vars = array(
|
|
'id_customer_thread' => $id_customer_thread,
|
|
'thread' => $thread,
|
|
'actions' => $actions,
|
|
'employees' => $employees,
|
|
'messages' => $messages,
|
|
'next_thread' => $next_thread,
|
|
'orders' => isset($orders) ? $orders : false,
|
|
'customer' => isset($customer) ? $customer : false,
|
|
'products' => isset($products) ? $products : false,
|
|
'total_ok' => isset($total_ok) ? Tools::displayPrice($total_ok, $this->context->currency) : false,
|
|
'orders_ok' => isset($orders_ok) ? $orders_ok : false,
|
|
'count_ok' => isset($orders_ok) ? count($orders_ok) : false
|
|
);
|
|
|
|
return parent::renderView();
|
|
}
|
|
|
|
protected function displayMessage($message, $email = false, $id_employee = null)
|
|
{
|
|
$tpl = $this->createTemplate('message.tpl');
|
|
|
|
$contacts = Contact::getContacts($this->context->language->id);
|
|
|
|
if (!$email)
|
|
{
|
|
if (!empty($message['id_product']) && empty($message['employee_name']))
|
|
$id_order_product = Order::getIdOrderProduct((int)$message['id_customer'], (int)$message['id_product']);
|
|
}
|
|
|
|
$message['date_add'] = Tools::displayDate($message['date_add'], $this->context->language->id, true);
|
|
$message['user_agent'] = strip_tags($message['user_agent']);
|
|
$message['message'] = preg_replace(
|
|
'/(https?:\/\/[a-z0-9#%&_=\(\)\.\? \+\-@\/]{6,1000})([\s\n<])/Uui',
|
|
'<a href="\1">\1</a>\2',
|
|
html_entity_decode($message['message'],
|
|
ENT_NOQUOTES, 'UTF-8')
|
|
);
|
|
|
|
$tpl->assign(array(
|
|
'current' => self::$currentIndex,
|
|
'token' => $this->token,
|
|
'message' => $message,
|
|
'id_order_product' => isset($id_order_product) ? $id_order_product : null,
|
|
'email' => $email,
|
|
'id_employee' => $id_employee,
|
|
'PS_SHOP_NAME' => Configuration::get('PS_SHOP_NAME'),
|
|
'file_name' => file_exists(_PS_UPLOAD_DIR_.$message['file_name']),
|
|
'contacts' => $contacts,
|
|
'PS_CUSTOMER_SERVICE_SIGNATURE' => str_replace('\r\n', "\n", Configuration::get('PS_CUSTOMER_SERVICE_SIGNATURE', $message['id_lang']))
|
|
));
|
|
|
|
return $tpl->fetch();
|
|
}
|
|
|
|
protected function displayButton($content)
|
|
{
|
|
return '
|
|
<div style="margin-bottom:10px;border:1px solid #005500;width:200px;height:130px;padding:10px;background:#EFE">
|
|
<p style="text-align:center;font-size:15px;font-weight:bold">
|
|
'.$content.'
|
|
</p>
|
|
</div>';
|
|
}
|
|
|
|
public function renderOptions()
|
|
{
|
|
if (Configuration::get('PS_SAV_IMAP_URL')
|
|
&& Configuration::get('PS_SAV_IMAP_PORT')
|
|
&& Configuration::get('PS_SAV_IMAP_USER')
|
|
&& Configuration::get('PS_SAV_IMAP_PWD'))
|
|
$this->tpl_option_vars['use_sync'] = true;
|
|
else
|
|
$this->tpl_option_vars['use_sync'] = false;
|
|
|
|
return parent::renderOptions();
|
|
}
|
|
|
|
}
|
|
|