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[*] BO: Improvements on customer services - you are now able to create new threads for synced emails

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This commit is contained in:
Rémi Gaillard
2013-02-06 15:28:57 +01:00
parent 85e09e2a0a
commit fbf48fadf8
4 changed files with 204 additions and 151 deletions
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152
controllers/admin/AdminCustomerThreadsController.php
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@@ -177,6 +177,11 @@ class AdminCustomerThreadsControllerCore extends AdminController
'desc' => $this->l('Delete messages after sync. If you do not active this option, the sync will take more time.'),
'type' => 'bool',
),
'PS_SAV_IMAP_CREATE_THREADS' => array(
'title' => $this->l('Create new threads'),
'desc' => $this->l('Create new threads for unrecognized emails'),
'type' => 'bool',
),
'PS_SAV_IMAP_OPT_NORSH' => array(
'title' => $this->l('IMAP options').' (/norsh)',
'type' => 'bool',
@@ -343,7 +348,7 @@ class AdminCustomerThreadsControllerCore extends AdminController
$cm->add();
}
}
else if ($email && Validate::isEmail($email))
elseif ($email && Validate::isEmail($email))
{
$params = array(
'{messages}' => Tools::nl2br(stripslashes($output)),
@@ -376,7 +381,7 @@ class AdminCustomerThreadsControllerCore extends AdminController
$cm->ip_address = ip2long($_SERVER['REMOTE_ADDR']);
if (isset($_FILES) && !empty($_FILES['joinFile']['name']) && $_FILES['joinFile']['error'] != 0)
$this->errors[] = Tools::displayError('An error occurred with the file upload.');
else if ($cm->add())
elseif ($cm->add())
{
$file_attachment = null;
if (!empty($_FILES['joinFile']['name']))
@@ -393,11 +398,22 @@ class AdminCustomerThreadsControllerCore extends AdminController
),
);
//#ct == id_customer_thread #tc == token of thread <== used in the synchronization imap
$contact = new Contact((int)$ct->id_contact);
if (Validate::isLoadedObject($contact))
{
$from_name = $contact->name;
$from_email = $contact->email;
}
else
{
$from_name = null;
$from_email = null;
}
if (Mail::Send(
(int)$ct->id_lang,
'reply_msg',
sprintf(Mail::l('An answer to your message is available #ct%1$s #tc%2$s', $ct->id_lang), $ct->id, $ct->token),
$params, Tools::getValue('msg_email'), null, null, null, $file_attachment, null,
$params, Tools::getValue('msg_email'), null, $from_email, $from_name, $file_attachment, null,
_PS_MAIL_DIR_, true))
{
$ct->status = 'closed';
@@ -642,15 +658,145 @@ class AdminCustomerThreadsControllerCore extends AdminController
public function updateOptionPsSavImapOpt($value)
{
if ($this->tabAccess['edit'] != '1')
throw new PrestaShopException(Tools::displayError('You do not have permission to edit here.'));
if (!$this->errors && $value)
Configuration::updateValue('PS_SAV_IMAP_OPT', implode('', $value));
}
public function ajaxProcessMarkAsRead()
{
if ($this->tabAccess['edit'] != '1')
throw new PrestaShopException(Tools::displayError('You do not have permission to edit here.'));
$id_thread = Tools::getValue('id_thread');
$messages = CustomerThread::getMessageCustomerThreads($id_thread);
if (count($messages))
Db::getInstance()->execute('UPDATE '._DB_PREFIX_.'customer_message set `read` = 1');
}
public function ajaxProcessSyncImap()
{
if (Tools::isSubmit('syncImapMail'))
{
if (!($url = Configuration::get('PS_SAV_IMAP_URL'))
|| !($port = Configuration::get('PS_SAV_IMAP_PORT'))
|| !($user = Configuration::get('PS_SAV_IMAP_USER'))
|| !($password = Configuration::get('PS_SAV_IMAP_PWD')))
die('{"hasError" : true, "errors" : ["Configuration is not correct"]}');
$conf = Configuration::getMultiple(array(
'PS_SAV_IMAP_OPT_NORSH', 'PS_SAV_IMAP_OPT_SSL',
'PS_SAV_IMAP_OPT_VALIDATE-CERT', 'PS_SAV_IMAP_OPT_NOVALIDATE-CERT',
'PS_SAV_IMAP_OPT_TLS', 'PS_SAV_IMAP_OPT_NOTLS'));
$conf_str = '';
if ($conf['PS_SAV_IMAP_OPT_NORSH'])
$conf_str .= '/norsh';
if ($conf['PS_SAV_IMAP_OPT_SSL'])
$conf_str .= '/ssl';
if ($conf['PS_SAV_IMAP_OPT_VALIDATE-CERT'])
$conf_str .= '/validate-cert';
if ($conf['PS_SAV_IMAP_OPT_NOVALIDATE-CERT'])
$conf_str .= '/novalidate-cert';
if ($conf['PS_SAV_IMAP_OPT_TLS'])
$conf_str .= '/tls';
if ($conf['PS_SAV_IMAP_OPT_NOTLS'])
$conf_str .= '/notls';
if (!function_exists('imap_open'))
die('{"hasError" : true, "errors" : ["imap is not installed on this server"]}');
$mbox = @imap_open('{'.$url.':'.$port.$conf_str.'}', $user, $password);
//checks if there is no error when connecting imap server
$errors = imap_errors();
$str_errors = '';
$str_error_delete = '';
if (sizeof($errors) && is_array($errors))
{
$str_errors = '';
foreach($errors as $error)
$str_errors .= '"'.$error.'",';
$str_errors = rtrim($str_errors, ',').'';
}
//checks if imap connexion is active
if (!$mbox)
die('{"hasError" : true, "errors" : ["Cannot connect to the mailbox:.<br />'.addslashes($str_errors).'"]}');
//Returns information about the current mailbox. Returns FALSE on failure.
$check = imap_check($mbox);
if (!$check)
die('{"hasError" : true, "errors" : ["Fail to get information about the current mailbox"]}');
if ($check->Nmsgs == 0)
die('{"hasError" : true, "errors" : ["NO message to sync"]}');
$result = imap_fetch_overview($mbox,"1:{$check->Nmsgs}",0);
foreach ($result as $overview)
{
//check if message exist in database
if (isset($overview->subject))
$subject = $overview->subject;
else
$subject = '';
//Creating an md5 to check if message has been allready processed
$md5 = md5($overview->date.$overview->from.$subject.$overview->msgno);
$exist = Db::getInstance()->getValue(
'SELECT `md5_header`
FROM `'._DB_PREFIX_.'customer_message_sync_imap`
WHERE `md5_header` = \''.pSQL($md5).'\'');
if ($exist)
{
if (Configuration::get('PS_SAV_IMAP_DELETE_MSG'))
if (!imap_delete($mbox, $overview->msgno))
$str_error_delete = ', "Fail to delete message"';
}
else
{
//check if subject has id_order
preg_match('/\#ct([0-9]*)/', $subject, $matches1);
preg_match('/\#tc([0-9-a-z-A-Z]*)/', $subject, $matches2);
$new_ct = (Configuration::get('PS_SAV_IMAP_CREATE_THREADS') && !isset($matches1[1]) && !isset($matches2[1]) && !preg_match('/[no_sync]/', $subject));
if (isset($matches1[1]) && isset($matches2[1]) || $new_ct)
{
if ($new_ct)
{
if (!preg_match('/<('.Tools::cleanNonUnicodeSupport('[a-z\p{L}0-9!#$%&\'*+\/=?^`{}|~_-]+[.a-z\p{L}0-9!#$%&\'*+\/=?^`{}|~_-]*@[a-z\p{L}0-9]+[._a-z\p{L}0-9-]*\.[a-z0-9]+').')>/', $overview->from, $result)
|| !Validate::isEmail($from = $result[1]))
continue;
$contacts = Contact::getCategoriesContacts();
if (!$contacts)
continue;
$id_contact = $contacts[0]['id_contact'];
$ct = new CustomerThread();
$ct->email = $from;
$ct->id_contact = $id_contact;
$ct->id_lang = (int)Configuration::get('PS_LANG_DEFAULT');
$ct->status = 'open';
$ct->token = Tools::passwdGen(12);
$ct->add();
}
else
$ct = new CustomerThread((int)$matches1[1]); //check if order exist in database
if (Validate::isLoadedObject($ct) && ((isset($matches2[1]) && $ct->token == $matches2[1]) || $new_ct))
{
$cm = new CustomerMessage();
$cm->id_customer_thread = $ct->id;
$cm->message = imap_fetchbody($mbox, $overview->msgno, 1);
$cm->add();
}
}
Db::getInstance()->execute('INSERT INTO `'._DB_PREFIX_.'customer_message_sync_imap` (`md5_header`) VALUES (\''.pSQL($md5).'\')');
}
}
imap_expunge($mbox);
imap_close($mbox);
die('{"hasError" : false, "errors" : ["'.$str_errors.$str_error_delete.'"]}');
}
}
}