diff --git a/classes/order/OrderReturn.php b/classes/order/OrderReturn.php
index 2a5afce44..8ede7ecf9 100644
--- a/classes/order/OrderReturn.php
+++ b/classes/order/OrderReturn.php
@@ -65,7 +65,8 @@ class OrderReturnCore extends ObjectModel
 		$fields['state'] = pSQL($this->state);
 		$fields['date_add'] = pSQL($this->date_add);
 		$fields['date_upd'] = pSQL($this->date_upd);
-		$fields['question'] = pSQL(Tools::nl2br($this->question), true);
+		// we don't want to use nl2br now because <br> will not pass Validation::isMessage()
+		$fields['question'] = pSQL($this->question, true);
 		return $fields;
 	}
 	
diff --git a/controllers/admin/AdminReturnController.php b/controllers/admin/AdminReturnController.php
index 4361275f1..f50260996 100644
--- a/controllers/admin/AdminReturnController.php
+++ b/controllers/admin/AdminReturnController.php
@@ -134,9 +134,11 @@ class AdminReturnControllerCore extends AdminController
 			}
 		}
 
-		/* Classic products */
+		// Classic products
 		$products = OrderReturn::getOrdersReturnProducts($this->object->id, $order);
 
+		// Prepare customer explanation for display
+		$this->object->question = nl2br($this->object->question);
 
 		$this->tpl_form_vars = array(
 			'customer' => new Customer($this->object->id_customer),